As president of Sexton Printing, a third-generation family-owned business, Tim Sexton has witnessed and endured many changes in the industry. From the company’s early adoption of an all-digital workflow to a more recent expansion into secure data-driven communications, he has provided the clairvoyant vision that has successfully shaped Sexton.

“We couldn’t design the company around what we wanted to produce. Instead, we had to base our business model on the needs and wants of our customers. Print service providers must realize that they are not just manufacturers; they are essentially in the business of solving problems.”

As part of Sexton’s succession planning, Tim actually was elected by his fellow employees/siblings to succeed his father as president. During the past 15 years, he has led Sexton’s transformation from a product-focused producer into a holistic, customer-focused solutions specialist.

Tim shared his thoughts with InfoTrends in an article which can be downloaded here.